Question 1

How quickly will I hear back?

Accepted Answer

Messages sent through this form are answered within one business day. If it's urgent, call or text us at 844-958-2728 — support is available 24/7.

Question 2

How do I change or cancel a booking?

Accepted Answer

Send us the email address you booked with and your tour date, and we'll take care of it. Emailing help@pintours.com directly is the fastest route for anything involving payments or receipts.

Question 3

The app or audio isn't working — where do I start?

Accepted Answer

Most playback, download, and login issues are covered step by step in the Help Center at /help. If none of the fixes there help, message us and include your device and app version.

Question 4

I'm a guide or a driver — who do I contact?

Accepted Answer

Sign in to your portal first (/guide-portal for guides, /driver-portal for drivers) — most account, payout, and tour questions can be handled there. For everything else, use this form and mention your portal role.

Question 5

Where do partnership and press inquiries go?

Accepted Answer

Use this form for partnership and business inquiries — it reaches the same team. For press, interviews, or media assets, email hello@pintours.com so our communications team picks it up directly.

Contact Us

Ways to Reach Us

Call Us

Text Us

Email Us

Help Center

Follow Us

Send Us a Message

FAQs

Prefer to Talk to Someone?